Placeholder for legal review. This draft reflects what the system can actually do. Confirm the commercial position with counsel and your accountant, then finalise.
Before an advocate is engaged
If you cancel before work has started on your matter, the service fee is refundable in full. If the government amount has not yet been remitted to the authority, it is returned as well.
After the government amount has been remitted
Once money has been paid to an authority, we cannot recall it. Any refund of that portion has to come from the authority under its own process, and we will tell you plainly what that process is.
If a challan turns out not to be closable
If we accept a challan and it later proves to require court presence, or the authority will not compound it, the service fee for that challan is refunded. Other challans in the same order are unaffected.
If a discount is honoured after payment
Where a reported but unverified discount is later honoured by the authority, the difference is refunded to you. We deliberately charge the full amount up front rather than promise a reduction we cannot confirm.
Duplicate payments
A duplicate payment is refunded in full. Our reconciliation job usually detects this automatically; if it has not, raise a ticket.
What is not refundable
The service fee is not refunded because a court or authority decided against you. You are paying for the matter to be handled properly, not for a particular outcome — and we say so before you pay.
How to request a refund
Open a support ticket with your order reference and the reason. Approved refunds are returned to the original payment method; the time to appear in your account depends on your bank.